Conflict Management
Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations
By gaining insights into the interpersonal dynamics of your conflict situations, you will be able to identify changes that could help to transform your difficult relationships.
Aims
• To introduce explanations of how conflict arises and escalates
• To provide opportunities for attendees to identify and practice the skills required for effective conflict management
Objectives
At the end of the course, you will be able to:
• identify your own preferred way of handling conflict situations
• understand how conflict arises and escalates
• understand strategies and skills for managing conflict
• adopt a professional and appropriate style of behaviour when handling conflict situations
• create an action plan for your own specific conflict situations
Prior Learning
It would be beneficial if delegates were familiar with the principles of assertive communication.
Who should attend
Managers, supervisors, team leaders, or anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes.
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