Communication Skills
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Introduction:
Effective communication is key in every situation we find ourselves in, whether it is work related or in our personal life. We all know or work with people whom we respect as effective communicators, but what is it about their behaviour that we aspire to and how do they do it? How is it that they are not only able to express themselves fully but can also get to the heart of what’s important to the people around them.
Most of us communicate well in many situations however, occasionally we need a little help. The first step is realising that you can learn new communication skills and that these skills are not solely in the domain of gifted communicators.
What situations would you find it useful to convey yourself as a confident and articulate individual? Whether you want to communicate with more impact or build rapport with a colleague or client, improving your communication skills will help you meet these challenges.
This special workshop is ideal for those who need to build effective working relationships or depend on effective communication in critical situations. It would also benefit those who would like to develop their own skills and confidence in communicating generally.
Workshop: - One day
Objectives:
Apply principles of effective communication
Communicating complex ideas
Building effective dialogue in difficult situations
Frame communications positively
To become more persuasive when dealing with people inside and outside your organisation
You will learn:
Practical verbal and non-verbal communication
The importance of rapport and how to build relationships
Methods of organising your thinking to convey the message you really mean
How to communicate carefully in critical situations
How to resolve conflict and open up the communication
To use precise questioning skills to control and move the conversation along
How to implement changes when you return to your office
Who should attend:
This special workshop is ideal for those who need to build effective working relationships or depend on effective communication in critical situations. It would also benefit those who would like to develop their own skills and confidence in communicating generally.
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