To understand why customer care is the key business issue
To address the difficulties of dealing with customers where contact is by telephone
Building Response-Ability
To learn how to deal with too many demands
To make commitments to action and ensure they happen
You Will Earn:
Understanding customer needs
Top Tips for dealing with customers on the telephone
How to control the situation with Questioning techniques
How to find what the customer really wants
What makes for difficult service situations and how to deal with them
How to deal with different types of difficult customer
How to deliver service with company policy in mind.
Who Should Attend:
Front line team members who are dealing with customers on a day to day basis by telephone.
Duration: 1 Day
Current Course Dates
As many of our Courses have flexible start dates, or are run as closed events, all available dates may not appear below. Please Contact Us for details.
