Influencing Skills
INFLUENCE SKILLS COURSE (2 day)
Persuading others to take action
• Would you like to be able to consistently influence the actions of others?
• Do you ever feel unsatisfied with the outcome of such discussions?
• Would you like to learn how to get better results?
Good influencing skills are critical if your work involves influencing and persuading others to take action. This course equips participants with a range of tools and strategies they can use to maximise the likelihood of influencing successfully.
The course has been designed for confident communicators who would like to enhance how they gain support from, inspire or persuade colleagues/clients.
It is available as part of our open programme, may be run as a dedicated group event or on a one to one basis.
Course Format
This course is designed to engage all learning styles and to stimulate natural changes in behaviours after the course. Typically this involves a mix of trainer lead insight, delegate participation, team activities, practical exercises and learning reviews.
Course Details
This is a two day course that runs from 9.30 am – 4.30 pm. A maximum of ten delegates attend the course.
Course Aim
The aim of this course is to introduce participants to the key components of success communication and powerful strategies to get better results when influencing.
Learning Objectives
By attending this course, participants will learn how to:
• Communicate with more influence and persuasion.
• Overcome barriers to successful communication and influence
• Apply influencing strategies that reflect natural human social behaviours
• Offer more persuasive and appealing communications
• Adapt their communication style to suit different people and situations
• Use positive influential language to steer the direction of conversations, negotiations and presentations
Course Content
Communication Basics
• Intended messages versus the way communications are interpreted
• Factors that naturally impact the interpretation/mis-understanding of communications
• Key components of communication - words, tonality and body language
Influencing Basics
• The distinction between influence and persuasion
• The science of influence (6 social influence behaviours)
• How to get better results when influencing
Rapport
• Matching, mirroring & leading (words, tonality & body language)
The Power of Perspective
• Reframing statements
• Using NLP neuro-levels to move discussions towards desired outcomes
• Considering the perspectives of each party
Language that Influences Results
• Precision Questions
• Other language tips
Getting Others to Take Action
Present with Influence
• The 4MAT model
Negotiate with Influence
• The negotiation process
Course Review & Action Planning
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