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Pitman Training Scotland ::: 7/9/2010 ::: |
Professional Receptionist
Objectives:
- To understand the importance of the receptionist’s role
- To learn how to make a first impression people remember
- To review best telephone practice
- To develop strategies for dealing with difficult people and situations
You Will Learn:
- To adopt appropriate telephone techniques
- To receive visitors professionally
- To direct calls correctly
- To deal with difficult people and situations
- To improve personal effectiveness
Who Should Attend:
Staff who are representing the company in a front line reception position, or who are asked to deputise in this important role from time to time.
Duration : 1 Day |
Current Course Dates
As many of our Courses have flexible start dates, or are run as closed events, all available dates may not appear below. Please Contact Us for details.
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